Just follow this link to learn how to turn Troubleshoot Mode on and off. If the problem you’re experiencing does not happen in Troubleshoot Mode, you’ve already done a lot to narrow down what’s causing the issue!Īlways try Troubleshoot Mode before reporting a problem. Troubleshoot Mode will run Thunderbird with some features (like Add-ons) and settings disabled. Troubleshoot Mode (previously called Safe Mode) is a special way of starting Thunderbird that can be used to find and fix problems with your installation. And there’s an easy way to figure that out: try Troubleshoot Mode. Sometimes, a custom setting or Thunderbird Add-On might be causing your problem.
This means fewer barriers to getting help, regardless of your native language, your time zone, or your skill level. So, our approach to support reflects our commitment to open-source and open development: we invite knowledgeable, friendly people to help their fellow Thunderbird users. Our core team of engineers and developers is devoting their time to improving Thunderbird from all angles, from visuals to features to infrastructure.īut because we’re open-source, a global community of contributors also helps improve Thunderbird by adding ideas, code, bug fixes, helpful documentation, translations… and user support! The generous donations of our users have allowed us to build a solid foundation for Thunderbird’s future. It’s this community-powered model that helped us thrive during the past few years. We celebrate the fact that our software is open-source and funded by donations. And how to help the people who are helping you! Whether you need tech support or just need a simple answer to a question, here’s how to find the help you need. That’s where the amazing Thunderbird Community enters the picture. We also realize that sometimes you’ll have questions about using Thunderbird. We understand that email and calendaring can be a vital part of your work day, and just as important to your personal life.
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