
At this point, the users will NOT be able to download the software image from the portal.
Click on 'Download' to download the selected agent software image. Go to Device > GlobalProtect Client and click on 'Check Now' to review for the latest GlobalProtect Agent software. To solve this problem, follow the steps below: The message inside this file indicates that there is no agent software found on the Palo Alto Networks firewall, as shown in the screenshot below:
When attempting to download the agent software from the portal, a file named 'errors.txt' is downloaded.
Users are able to authenticate to the GlobalProtect portal successfully but are unable to download the agent installation package from the Palo Alto Networks firewall.